November 10, 2010 MeetingThis is a featured page

Present: Beverly Hine, Debra Furtado, Fatima Domingo, Gretchen Louden, Lloyd Jansen, Merrilee Chapman, Suzy Daveluy, Tara Gallegos

Pre-discussion notes:
  • SPIT members actively encourage all staff members to add comments on our wiki! We need your input!
  • The "Neighborhoods" terminology is no longer a part of the SSJCPL organizational structure (though you might see a reference to Neighborhood Services in budget documents as recent as the current fiscal year).
  • All goals/objectives/activities should include a quantifiable measurement.
Strategic Priority Goal #2 - CREATING A COMFORTABLE PLACE

EXISTING OBJECTIVES (these are the goals established under Natalie's directorship):
Objective A: By June 2010, each NSA will plan, host, and evaluate a minimum of 10 programs of interest to the local branch community.

Objective B: By June 2010, each NSA will create a minimum of 10 dynamic displays of interest to the local community.

Brainstorming to improve these objectives:

  • Current goal of 10 programs is difficult.
  • Why are programs under this category? Should we steer away from including programs in this goal?
  • Does this goal also include online goals? A comfortable place can also include the website renovation.
  • Should this be a system goal, individual, or branch goal?
  • Can a goal make people more comfortable with our website?
  • How much should customer service be included in this goal?
  • Staff can help people use the site more effectively. Staff can be website tour guides.
  • Use IRIS reference skills to make people more comfortable. More training for reference skills? Encourage staff to participate in available training?
  • Implement a reference meeting once a month to improve customer service.
  • How can we involve patrons in creating a comfortable place?
  • Public Feedback Initiative:
    • Implement a continuous feedback system
    • Surveys? Focus groups?
    • Surveys will mean more if they are done only for a short period of time
    • Surveys would be a mechanism for the task force to weed through
    • Ask public to tell us what they want
      • "What ideas do you have to make the library a more comfortable and inviting place?"
      • What would make you want to visit the library more often and spend time here?"
      • Name and phone number of the BACK of card
    • Promotion
      • Signage
      • Bulletin Board with patron suggestions on display (allows for dialogue about suggestions from other patrons)
      • Marketing that the library is doing this initiative-"Making the library a more comfortable place based on YOUR suggestions
      • What do you want your library to be like?
      • Get the feedback from patrons, representatives from the library should respond. What suggestions are feasible? Why did we choose these?
      • Focus groups? Would have to have a great facilitator. A group to go into more depth.
    • Stages in this objective: promote initiative, feedback from patrons, response
    • The SPIT will implement the responses by branches. Responsibility for plan of action will fall on current team already in place, as well as administration. Staff will only have to facilitate the feedback.
    • SPIT will present this plan and expectations to staff at general staff meetings, individual branches. Thought and care will be put in to making sure that staff has what they need to make this work. Communication is important.
    • SPIT will create marketing plan for this only to implement proposed goals.

SPG #2 PROPOSED OBJECTIVES/ACTIVITIES (these are the objectives that the SPIT is now proposing - your feedback is CRUCIAL!)

By June 2012, the Library System will implement at least 2 community based recommendations at each branch to make the library a more welcoming and comfortable place.
  • Activities to achieve objective:
    1. By Sept. 30, 2011, each branch will conduct feedback surveys, evaluate responses, and present a minimum of 5 recommendations to the SPIT.
    2. The SPIT will review branch recommendations and work with administration to evaluate resources and develop a plan of action.
    3. The SPIT will review our existing marketing plan (created by Metropolitan Group Marketing under Natalie's directorship) and work with administration to create a marketing plan strategy.

Strategic Priority Goal #3 - CONNECTING TO THE ONLINE WORLD

EXISTING OBJECTIVES (goals established under Natalie's directorship):

Objective A: By June 2010, each NSA will plan, host, and evaluate a minimum of 8 computer classes.
Objective B: By June 2010, each NSA will market and train the public on the use of the Library's featured online database of the quarter.

Brainstorming to improve these objectives:

  • Should this be systemwide or branch specific? Systemwide makes sense with website issues. Branches responsible for classes?
  • Website issues can be addressed by work which is already being done by Website Redesign Team.
  • Computer classes:
    • Library Trainer already doing systemwide computer classes
    • Branches should work with Rena
  • Database promotion: Who would be responsible for this? Trainer, reference?
    • Monthly reference meeting topic
    • Different training component - staff component - public component
    • Focus on one database - hopefully public will ask about other databases. Make public comfortable and familiar with one
    • Learning Express? All Data (only available at bigger branches)
    • Initiative - Sell the idea of ONE database
SPG #3 - PROPOSED OBJECTIVES/ACTIVITIES (these are the objectives/activities SPIT is proposing - your feedback is CRUCIAL!)

Objective A: By June 2012, the Website Redesign Team will work with the library administration and staff to implement their recommendations to update and increase accessibility of the library's website.

Objective B: Each branch will offer a minimum of 6 computer classes by June 2012.

Objective C: By June 2012, the library system will increase usage by at least 10% of fiscal year 10/11 through increased awareness of the Learning Express database.


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Anonymous Proposed goals 1 Nov 30 2010, 5:42 PM EST by Tara!Tara!Tara!
 
Thread started: Nov 28 2010, 6:03 AM EST  Watch
SPG 2 – 1 & 2 I think that it may be hard to make a plan that will work for all sites based on surveys from all the branches. Each branch is different and needs different things to make them more comfortable for patrons. Patrons don't like to fill in surveys so we will have to really promote them in a variety of ways to a variety of groups and age ranges to get the information we need to make our suggestions to SPIT. SPG 2 – 3 I am glad that we will finally be putting this to use. Sounds like SPIT will be doing most of the planning for this goal. Will other staff have input towards this part of the process?

Also, I believe that programs are one thing that entice people into the library where they find the other wonderful things that we offer. I disagree that 10 programs per group of four libraries, NSA area, is difficult even within these economic times. Maybe we should plan to do them differently but I still think they are important. Centralized programming or swapping staff to provide in house programs might be a possibility.

SPG - 3 - A & B - Great! C - Picking one might be easier than trying to market one per month. Can we get larger signage like we had when advertising the homework help website?
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Anonymous Bulletin Board 0 Nov 15 2010, 7:35 PM EST by Anonymous
 
Thread started: Nov 15 2010, 7:35 PM EST  Watch
Love the idea of a bulletin board for customer suggestions! Suggestions would have to be anonymous, though, without name and contact info on the back to protect customer privacy. Surveys dropped into a box could still have contact info (unless the clear boxes were used).
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